Case Manager (Queens, NY) – HSNY

We Are Hiring

Join our team and help NYC's homeless access the funding, tools, training and support they need.

Join Our Team

Who We Are

HSNY is committed to making a difference in solving the housing problem in New York City by transforming lives and creating holistic paths to employment so that individuals and families can secure safe, clean, affordable and permanent housing.

Our Mission? End Homelessness.

Housing Solutions of New York (HSNY) is looking for a Case Manager to join the team!

This Position Will Be Based: Queens, NY

Primary Function/Purpose:

The Case Manager is responsible for conducting intakes, initial skills assessments, providing case management and offering referrals for permanent housing placements or to other appropriate programs. Provide case management services for participants of Housing Solutions of New York. Canidate is responsible for implementing program activities related to required training and following through independently in accordance with established procedures.

Duties And Responsibilities:

  • Screens potential clients for program enrollment and orient clients to the program and describes program objectives.
  • Conducts initial intake assessments. Utilizes assessment tools (CARES) to identify support service needs and makes immediate referrals.
  • Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensures the delivery of comprehensive support services.
  • Tracks and monitors participant progress. Oversees weekly follow up via one-on-one sessions. Follow up with participants through mentoring and counseling.
  • Meets with participants to address issues, challenges and successes to strengthen clients capacity for long-term self-sufficiency.
  • Maintains confidential case record for all clients.
  • Maintains contacts with outside agencies to refer or obtain additional client services.
  • Conducts collaborative efforts with service providers to maximize service delivery. Refers participants to job development for subsequent employment if appropriate.
  • Facilitates workshops addressing issues related to shelter transition from parenting, substance abuse, trauma informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable.
  • Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce.
  • Provides monthly service outcomes information and supporting documentation to Sr. Case Manager for reporting purposes as required by funding agencies.
  • Employee is responsible for implementing program activities related to required training and following through independently in accordance with established procedures
  • Performs all other duties as requested by managerial staff and other duties as required.
  • Employee is responsible for implementing program activities related to required training and following through independently in accordance with established procedures.
  • Occasionally instructs or assists other employees. Sometimes delegates work assignments to others as directed by supervisor.
  • Independently works through routine problems, determining solutions from established standards or procedures.
  • Works primarily with staff within own program, external contacts are infrequent and limited in scope.
  • Has regular contact with Senior Case Manager, DSS and other staff to exchange information.

Education:

  • Bachelors Degree in Social Work, Public Administration preferred.

Experience:

  • Employee must be proficient in written and oral English (written and oral Spanish proficiency is preferred).
  • Independently works through routine problems, determining solutions from established standards or procedures.
  • Some customer service and job readiness experience preferred.
  • Prior training experience in CARES database is helpful.
  • Knowledge of MS Word, PowerPoint and other database programs.

Related Skills or Knowledge:

  • Knowledge of at least one of the following service areas is required: homeless related issues, criminal justice, HIV/AIDS, substance abuse.
  • Prior training experience in CARES database is helpful.
  • Knowledge of MS Word, PowerPoint and other database programs.
  • Duties require a thorough understanding of principles, concepts and methodology associated with counseling occupation.
  • Employee must possess exceptional written and oral English communications skills; proficiency in written and oral Spanish is preferred.
  • Must be familiar with the DHS/HRA, CARES system.
  • Computer skills are necessary, including familiarity with MSWord and Excel.
  • Must be able to manage multiple priorities simultaneously.

Other Requirements:

Ability to travel locally using public transportation. Employee must possess exceptional written and oral English communication skills. Required on a regular basis to be prepared to utilize appropriate techniques to ensure consumers safety. Required to utilize near vision to read data and other documents including spreadsheets and reports in printed form or on computer screens. Regularly required to move fingers, wrist, and arms in a repetitive manner to operate office equipment.

Salary is $45,00 - $50,000 Annually

What We Offer

Interested? Apply Now

Thank you for your interest in working with us!

EEO STATEMENT:

HSNY provides equal opportunity for employment and advancement to all employees and applicants for employment. HSNY does not discriminate against any individual based on race, creed, ancestry, citizenship status, religion, color, age, national origin, political belief, sex, sexual orientation, gender, gender identity or self-image, gender appearance, behavior or expression, transgender status, marital status, familial status, military or veteran status, disability, genetic information, family medical history or request for or receipt of genetic services, domestic violence victim status, prior arrest or conviction history, or any other characteristic or status protected by law in employment decisions including recruitment, hiring, compensation, fringe benefits, staff development and training, promotion or transfer, lay-off or termination, or any other condition of employment. HSNY is committed to fostering diversity at all levels.

Proof of Vaccination is a Job Requirement at HSNY

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