Client Care Coordinator (Bronx, NY) – HSNY

We Are Hiring

Join our team and help NYC's homeless access the funding, tools, training and support they need.

Join Our Team

Who We Are

HSNY is committed to making a difference in solving the housing problem in New York City by transforming lives and creating holistic paths to employment so that individuals and families can secure safe, clean, affordable and permanent housing.

Our Mission? End Homelessness.

Housing Solutions of New York (HSNY) is looking for a Client Care Coordinator to join the team!

This Position Will Be Based: Bronx, NY

Primary Function/Purpose:

The Client Care Coordinator (CCC) will serve to improve access to mental health services in the Family with Children (FWC) shelter system and assist families that are homeless as they navigate multiple systems and cope with the stressors and anxiety induced by homelessness.

The CCC will achieve this through enhanced delivery and coordination of mental health, substance abuse, and related services; promotion and modeling of best practices for shelter social services provider staff; improving linkages to mental health and community-based services; increasing the ability of shelter social services staff to address mental health issues in a culturally and linguistically competent manner that incorporates strengths-based, family-driven, and youth/child-guided care. In total, the CCC will help to strengthen overall permanency outcomes for families with children in shelter.

Duties And Responsibilities:

  • Complete a comprehensive biopsychosocial assessment with each family to understand strengths and identify service needs.
  •  Provide short-term supportive counseling (not psychotherapy), crisis intervention, risk assessment, safety planning, and psychoeducation for families, and family members.
  • Complete all appropriate assessments (mental health, substance use screen, etc.) with family members to identify needed services.
  • Collaborate with ACS and/or preventive services agencies when a family is child welfare involved; participate in ACS conferences to advocate for the family.
  • Based on assessments of family needs, conceptualize, create, and run groups that support health, well-being, and stability in the lives of families
  • Provide education and training within your scope of practice to social services staff.
  • Facilitate quarterly family meetings with shelter staff to discuss planning efforts and progress.
  • Identify, establish, and or strengthen linkages to community-based mental health, substance abuse, and other service providers.
  • Make referrals to community-based organizations on behalf of family’s and act as family, program, and agency liaison to these CBO’s.
  • Collect and compile data in accordance with DHS/BPHN standards and needs.
  • Enter all appropriate case notes (in SOAP format) and other data in the DHS/CARES database system.
  • Participate in interdisciplinary team meetings whose primary focus is to identify areas of focus for Independent Living Plans (ILP’s) and supportive/permanent housing goals.
  • Complete CAPS/EHV housing applications for eligible clients.
  • Participate in training seminars conducted to enhance and develop clinical skills.
  • Function independently in time of facility coverage, including responsibility for appropriate action in crisis situation(s) per agency procedure.
  • Lead advocate for clients including but not limited to ACS involvement, substance abuse/chemically addicted, alcohol use and seriously mental ill.
  • Complete SAFETY plans for all residents that present as a risk or concern for internal monitoring.
  • Conducts follow up and wellness checks on all families and all incidents.
  • Identify and evaluate the services of community-based providers who clients may be referred to by the program; monitor client progress in these programs and make necessary suggestions and recommendations.
  • Prepare for and participate in all internal and DHS client case conferences.
  • Report incidents to the Shelter Director, as well as external regulatory agencies (such as ACS), as required by all applicable regulations and organizational protocols; contribute to investigations as needed.
  • Maintain Mental Health and ACS critical binder information.
  • Prepare/submit case summaries and reports both internally and to regulatory agencies.
  • Participate in weekly supervision with VP of Social Services and VP of Shelter Services and individually; participate in supervision with Site Director & all team meetings; monthly Community (Residential) Meetings (some of which may extend your workday by an hour); internal or DHS client case conferences.
  • Participate in the reporting, investigation, and documenting of all significant incidents to the Shelter Director, HSNY Executive Team members, and all appropriate reporting agencies.
  • (DHS, ACS, NYPD, etc.), as required by all applicable regulations and laws.
  • Compile and contribute statistical data to the Shelter Director (or anyone s/he designates) in support of internal and external reporting requirements.
  • Respond timely to requests for information from BPHN, DHS and or any external entity in consultation with the Shelter Director.
  • Enforce DHS/BPHN rules, policies, and guidelines by proactively outreaching and counseling clients.
  • Assume all duties as required in the absence of the Shelter Director.
  • Related duties as assigned.
  • Due to the nature of the role, candidates will not be considered who have an existing ban from communicating with the NYS Legislature or NYC Council.
  • A passion for politics, the legislative process, and advocacy.


  • A Bachelor’s degree in any related field.
  • Master’s Degree in Social Work from an accredited school of social work.


  • Ability to conduct Bio-Psycho-Socials Required.
  • Working with homeless individuals, couples, or families.
  • Working with diverse cultures and ethnicities.
  • Conceptualizing, creating, and leading or co-leading groups.
  • Knowledge of CARES System
  • 2-3 years of experience in a related field.

Related Skills or Knowledge:

  • Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent-child relationships; family dynamics; and diagnostic classification.
  • Expertise in strengths-based, solution-focused, and family-centered practice.
  • Knowledge of guidelines, policies and regulations relating to child welfare, safety, permanency, and well-being.
  • Employee must possess exceptional written and oral English communications skills.
  • Ability to work effectively in a high-volume, high intensity environment.

Salary is $58,500 Annually

What We Offer

Interested? Apply Now

Thank you for your interest in working with us!


HSNY provides equal opportunity for employment and advancement to all employees and applicants for employment. HSNY does not discriminate against any individual based on race, creed, ancestry, citizenship status, religion, color, age, national origin, political belief, sex, sexual orientation, gender, gender identity or self-image, gender appearance, behavior or expression, transgender status, marital status, familial status, military or veteran status, disability, genetic information, family medical history or request for or receipt of genetic services, domestic violence victim status, prior arrest or conviction history, or any other characteristic or status protected by law in employment decisions including recruitment, hiring, compensation, fringe benefits, staff development and training, promotion or transfer, lay-off or termination, or any other condition of employment. HSNY is committed to fostering diversity at all levels.

Proof of Vaccination is a Job Requirement at HSNY

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