Residential Aide (Bronx, Brooklyn, Staten Island, Queens, Manhattan, NY) – HSNY

We Are Hiring

Join our team and help NYC's homeless access the funding, tools, training and support they need.

Join Our Team

Who We Are

HSNY is committed to making a difference in solving the housing problem in New York City by transforming lives and creating holistic paths to employment so that individuals and families can secure safe, clean, affordable and permanent housing.

Our Mission? End Homelessness.

Housing Solutions of New York (HSNY) is looking for a Residential Aide to join the team!

This Position Will Be Based: Bronx, Brooklyn, Staten Island, Queens, Manhattan (NY)

Primary Function/Purpose:

The Residential Aide (RA) will provide direct services to Shelter Clients. Residential Aide’s work tasks include but are not limited to monitoring safety, documenting, assisting with unit turnovers, conducting unit inspections, and ensuring compliance with rules and regulations. The RA is a security professional responsible for monitoring clients and ensuring the safety within the facility.

Duties And Responsibilities:

  • Monitor the security of the entire facility implementing the surveillance system and rounds.
  • Ensure the safety of all residents and staff.
  • Document all residents, staff and visitors entering and exiting the building; complete census forms, report all incidents, and log all events in the Facility Log Book.
  • Facilitate resident new admissions and move outs.
  • Record all daily census reports in the Cares system.
  • Generate and submit nightly rosters and file all paper work relating to shift coverage.
  • Provide a professional greeting to all visitors and callers.
  • Generate and submit all incident reports, which include detailed information of the incident and names of the first responders ( police, ambulance, fire department, ACS, political parties, news).
  • Ensure the lobby and front of the building are cleared at all times.
  • Prevent loitering in all areas within and surrounding the building.
  • Assist with fire drills/emergency evacuations.
  • Assist custodial and security staff with the maintenance and security of the facility.
  • Distribute mail to staff and clients.
  • Enforce the curfew regulation and facilitate room check and hourly rounds. Facilitate the food distribution process including receiving food delivery, light food preparation (no cooking), serving food, and disposal of trash. Implement all programmatic needs as necessary and outlined by the director.
  • Responsible for partial intake assessment including but not limited to; client.
  • Responsible for providing safety and general support to assigned program in various department or division.
  • Makes routine, relatively low-cost expenditures, as delegated by supervisor.
  • Incumbent works primarily with Shelter Director; external contacts are frequent and limited in scope.
  • Occasionally instructs or assists other employees.


  • High school diploma or equivalent or the equivalent combination of education and experience.
  • High School Diploma/ GED Proper certification as follows: NYS Security License, Eight and Sixteen Hour Certificates, NYC Fire Safety Coordinator (F24) and First Aid and CPR Certificate.


  • 1 to 2 years of progressively responsible professional work experience in a social services agency required.
  • Direct client/participant services preferred.

Related Skills or Knowledge:

  • Computer literacy-skills in Microsoft Suite.
  • Employee must be proficient in written and oral English; Written and oral Spanish proficiency is strongly preferred.

Salary is $32,000 - $35,000

What We Offer

Interested? Apply Now

Thank you for your interest in working with us!


HSNY provides equal opportunity for employment and advancement to all employees and applicants for employment. HSNY does not discriminate against any individual based on race, creed, ancestry, citizenship status, religion, color, age, national origin, political belief, sex, sexual orientation, gender, gender identity or self-image, gender appearance, behavior or expression, transgender status, marital status, familial status, military or veteran status, disability, genetic information, family medical history or request for or receipt of genetic services, domestic violence victim status, prior arrest or conviction history, or any other characteristic or status protected by law in employment decisions including recruitment, hiring, compensation, fringe benefits, staff development and training, promotion or transfer, lay-off or termination, or any other condition of employment. HSNY is committed to fostering diversity at all levels.

Proof of Vaccination is a Job Requirement at HSNY

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