Case Manager

Responsible for conducting intakes, initial skills assessments, providing case management and offering referrals for permanent housing placements or to other appropriate programs. Provide case management services for participants of the Housing Solutions of New York.

• Screens potential clients for program enrollment and orient clients to the programand describes program objectives.
• Conducts initial intake assessments. Utilizes assessment tools (CARES) toidentify support service needs and makes immediate referrals.
• Provide client with Independent Living Plan (ILP) (CARES), working incollaboration with other Social Service providers and ensures the delivery ofcomprehensive support services.
• Tracks and monitors participant progress. Oversees weekly follow up via one-onone sessions. Follow up with participants through mentoring and counseling.
• Meets with participants to address issues, challenges and successes to strengthen client’s capacity for long-term self-sufficiency.
• Maintains confidential case record for all clients.
• Maintains contacts with outside agencies to refer or obtain additional client services.
• Conducts collaborative efforts with service providers to maximize service delivery. Refers participants to job development for subsequent employment if appropriate.
• Facilitates workshops addressing issues related to shelter transition from parenting, substance abuse, trauma informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable.
• Participates in ongoing education and professional development through courses seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce.
• Provides monthly service outcomes information and supporting documentation to Sr. Case Manager for reporting purposes as required by funding agencies.
• Performs all other duties as requested by managerial staff and other duties as required.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Social Work, Public Administration preferred. Employee must be proficient in written and oral English; written and oral Spanish proficiency is preferred.
• Some customer service and job readiness experience preferred. Knowledge of at least one of the following service areas is required: homeless related issues, criminal justice,HIV/AIDS, substance abuse. 
• Prior training experience in CARES database is helpful.
• Knowledge of MS Word, Powerpoint and other database programs.

Adheres to Housing Solutions of New York Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates.

Attendance and dependability; the employee can be depended on to report to work at the scheduled time and is seldom absent from work.

Employee can be depended upon to complete work in a timely, accurate and through manner and is conscientious about assignments.

Communication and Contact: the employee communicate both verbally and in writing with superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

Relationships with others; the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Employee adheres to mission statement and guiding principals.

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel within the five boroughs of New York City using all modes of public transportation. 

Send your resume to [recruitment@hsofny.org] with the name of the position in the subject line.