Programs · Housing
Emergency Housing Program
Safe, dignified, and compliant emergency shelter, with daily oversight across all five boroughs.
Program Overview
HSNY’s Emergency Housing Program (EHP) works in partnership with the New York City Human Resources Administration (HRA) to ensure that individuals and families living in emergency housing receive safe, dignified, and compliant shelter while working toward permanent housing solutions.
Through daily oversight of assigned facility providers across all five boroughs, HSNY plays a critical role in maintaining quality standards within emergency housing. Emergency housing is a temporary step toward stability, not a long-term destination.
Who We Serve
EHP serves individuals and families experiencing homelessness who are placed in emergency housing through HRA, including individuals and families with children facing housing instability, health needs, or economic insecurity.
Services and Support
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Daily oversight of emergency housing facility providers across NYC
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In-person inspections for health and safety compliance
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Occupancy tracking and provider reporting oversight
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Social service referrals and community linkages
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Monitoring of client complaints and incidents
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A 24/7 hotline for urgent concerns, including evenings and weekends
Impact and Benefits
EHP provides immediate access to safe, regulated housing while coordinated referrals and housing support help clients navigate systems, access benefits, and move toward permanent housing. Beyond city standards, HSNY assists clients directly with housing stabilization and the transition to permanent homes.
Referrals and eligibility
Clients are referred through the New York City Human Resources Administration, which determines eligibility based on emergency housing placement criteria.
All Programs
Temporary Transitional Housing
Community Health Programs
C.R.E.A.T.E. Supportive Housing
Home Health Care Management
Youth Services Program
Emergency Housing Program
Financial Literacy
Workforce Readiness: JUST Health
Need support now?
Speak with our team about shelter, food, and case management. Available 24/7.