Clinical Director

Responsible for the overall supervision of the care coordinator staff to ensure maximum effectiveness and efficiency in the delivery of services to families and individuals residing in the Emergency Housing Provider Management Program (EHPMP) facilities. The Clinical Director is responsible for supervising overseeing and monitoring documentation in client files related to client assessments, support services, community linkages and permanent housing applications, and referrals for permanent housing placements. In addition, the Clinical Director is responsible for conducting and documenting psychiatric evaluations for clients living in the EHPMP Program to assess stability and obtain documentation for supportive, and/or permanent housing applications. 

• Reviews case file documentation submitted by case management staff to ensure adherence to HRA Case Management standards and guidelines, ensuring quality, appropriateness, and compliance with regulations. 
• Provide clinical supervision and leadership to case management staff. 
• Lead clinical audits, incident reviews, and documentation improvement plans. 
• Monitor program outcomes and lead data-driven quality improvement initiatives. 
• Ensure adherence to evidence-based practices, trauma-informed care principles, and harm reduction strategies. 
• Develop and oversee clinical workflows, treatment planning protocols, and crisis intervention strategies. 
• Oversee the timely and accurate completion of biopsychosocial assessments, diagnostic evaluations, and service plans in accordance with organizational and funder requirements. 
• Conduct clinical case reviews, support risk management, and advise on high-risk client situations. 
• Assists with orienting new Housing Case Management staff to the EHP case management program component and to their role within the department. 
• Ensure Housing Case Managers assess clients’ needs and link clients to community referrals for supportive services. Oversee the tracking of the linkage log monthly. 
• Assists the Program Director with data collection for measurement and tracking of care coordination services. 
• Assessing the training needs of the Housing Case Managers and making recommendations for professional development. 
• Monitors entitlements process for clients and ensures that they receive the appropriate level of benefits for which they are eligible. 
• Ensure confidential case records are maintained for all clients. 
• Ensure Housing Case Managers liaise with HRA care coordinators and that they conduct collaborative efforts with community service providers to maximize service delivery and ensure client access to supportive services including health, mental health, childcare, children and youth services, job development, employment. 
• Ensure Housing Case Managers team provides follow-up for referrals. 
• Performs all other duties as requested by Program Director and other duties as required. 

EDUCATION

• LCSW/LMHC degree required. 

EXPERIENCE

• At least one year's supervisory experience is preferred. Excellent writing skills required. Knowledge of the following service areas is required: homeless-related issues, criminal justice, HIV/AIDS, substance abuse. Experience with assessing client’s mental health, utilizing DSM 5 for diagnosis and strong clinical skills required. 

Adheres to Housing Solutions of New York Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates.

Attendance and dependability; the employee can be depended on to report to work at the scheduled time and is seldom absent from work.

Employee can be depended upon to complete work in a timely, accurate and through manner and is conscientious about assignments.

Communication and Contact: the employee communicate both verbally and in writing with superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

Relationships with others; the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Employee adheres to mission statement and guiding principals.

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel within the five boroughs of New York City using all modes of public transportation. 

Send your resume to [recruitment@hsofny.org] with the name of the position in the subject line.