Housing Case Manager

The Housing Case Manager is responsible for providing comprehensive case management services to HASA clients within the Enhanced Housing Placement (EHP) program. The role involves conducting intakes, coordinating support services, facilitating housing applications, and assisting clients with maintaining housing stability. The goal is to support client independence, enhance housing retention, and promote overall well-being through direct client interaction and community linkage. The HCM will report directly to the Case Manager Supervisor and provide service linkages to benefits, financial assistance and housing placements.  

• Directly manage a caseload of clients. 
• Conduct an initial assessment within 30 days of a client’s placement, and quarterly reassessments thereafter, at minimum, to identify clinical, housing, and support service needs. 
• Assist clients who apply for supportive housing with all aspects of the application process, including document collection and interviewing with potential supportive housing providers as well as completing or obtaining a psychosocial assessment, psychiatric evaluation or scheduling with a qualified clinician. Assist all clients in scheduling a screening for a 2010e supportive housing application with the client’s assigned HASA center.  
• Document in the client’s case record, including dates and outcomes of all housing search activities and All efforts to assist clients in finding permanent housing.
• Develop an initial service plan with the client, which is updated quarterly at minimum, to document short and long-term goals related to clinical, housing, and support service needs identified in the assessment and reassessment. 
• Encourage life skills such as money management to promote self-sufficiency and achieve financial independence required for independent living. 
• Identify and prepare clients for subsequent placement into permanent supportive housing, scatter site housing, or independent housing, by stabilizing clients and providing needed supports with the long-term goal of self-sufficiency.
• Assist clients with obtaining and maintaining all government benefits and services for which the client is potentially eligible. 
• Assist clients who are incapacitated, unable to budget, and/or struggling to comply with their fiscal responsibilities by applying for voluntary Representative Payee Status, as appropriate. 
• Provide services in a linguistically and culturally sensitive manner, including services that address concerns of clients who identify as LGBTQIA+, nonbinary, and gender non-conforming.
• Ensure the inputting and retrieval of all required information and documents from the Coordinated Assessment and Placement System (CAPS) database. 
• Maintain, Update and Download files from the Coordinated Assessment ad Placement System (CAPS) database, and send files to interviewing team with manifest. 
• Provides client assistance with accessing and maintaining public benefits/entitlements, medical, mental health and substance use services. Provides client assistance with securing permanent housing, and referrals for vocational, employment and other services. 
• Work cooperatively with Property Management and Funders, with tenant coordination, to expedite the completion of applications. Prepare and maintain all records, correspondence, and files for all lease-ups. 
• Manage all manifest, approvals and scheduled move-ins. 
• Monitor potential tenant’s application progress and report status to Site Director. Follow-up with potential tenants and their referral organization regarding housing process and application status. 
• Prepare, review, and ensure the accuracy and timeliness of contract reports and statistical information for HSNY management and funders. 
• Liaise between NYC HRA, HRA and HPD on behalf of HSNY as needed. 
• Comply with all Federal, State, City and HSNY security and privacy polices intended to protect the security and privacy of individually identifiable health information. 
• Ensure that all client files and program files are kept in compliance with HSNY’s and funder’s standards. 
• Communicate with Clinical Director on issues related to application status including but not limited to entitlement appointments and recertification. 
• Perform other duties as assigned. 

EDUCATION

• Bachelor's degree (B. A. or B. S.) and three years of applicable experience and/or equivalent experience required.

EXPERIENCE

• 3-5 years of successful, relevant experience providing case management and supportive services. Management within a congregate housing setting for persons who are diagnosed with HIV living within New York City and who have a history of a mental health condition, substance use disorder, or mental health condition with a co-occurring substance use disorder is preferred. 

SKILLS

• Employee must possess exceptional written and oral English communications skills; proficiency in written and oral Spanish is preferred. Computer skills are necessary, including familiarity with MSWord and Excel. Must be able to manage multiple priorities simultaneously. 

Adheres to Housing Solutions of New York Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates.

Attendance and dependability; the employee can be depended on to report to work at the scheduled time and is seldom absent from work.

Employee can be depended upon to complete work in a timely, accurate and through manner and is conscientious about assignments.

Communication and Contact: the employee communicate both verbally and in writing with superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

Relationships with others; the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Employee adheres to mission statement and guiding principals.

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel within the five boroughs of New York City using all modes of public transportation. 

Send your resume to [recruitment@hsofny.org] with the name of the position in the subject line.