Senior Residential Aide

The Senior Residential Aide (SRA) provides direct oversight and supervision of assigned Residential Aides (RAs) during shifts, ensuring smooth operations and a safe, structured environment for residents, staff, and visitors. The SRA is responsible for supervising the RA staff.  The SRA is responsible and accountable for delegating tasks, resolving issues, and managing day-to-day activities across assigned sites, demonstrating effective leadership and operational management. SRAs are also responsible and accountable for monitoring HRA/HASA clients, supporting program compliance, and ensuring all facility protocols are followed. EHPMP-assigned SRAs must hold F80 licensure, and all SRAs maintain food safety certification to assist with meal handling and distribution as needed. 

• Provide direct oversite and leadership of Residential Aides during the shift. 
• Under direction of RA Manager or other designated leadership, the SRA oversees how RAs perform during their shift ensuring tasks are completed and that staff are motivated to work effectively. 
• Manage daily schedules, employee shifts, and callouts. Communicates schedule changes with all affected staff and ensures coverage to unassigned shifts. 
• Responsible for upkeep of RA scheduling system, including but not limited to entering all new hires in system, removals of termed employees, shift trade oversight, consistent schedule review and changes to schedule in real time. 
• Train and integrate new workers. 
• Provide guidance and feedback to employees on a continuous basis. 
• Under the direction of the RA Manage or other designated leasdership,, helps resolve problems and troubleshoot issues as they arise for team members to complete their tasks effectively. 
• Ensure timely and accurate handling of time-card approvals. 
• Responsible for conducting unannounced inspections during overnight shifts at their assigned sites, at a rotated basis, as directed by RA Manager. 
• Communicate daily shift concerns to RA Manager. 
• Complete shift report at the end of assigned shift and send to site leadership. 
• Model courtesy and professionalism when assisting clients, staff or other officials. 
• Communicates and ensures that all Priority 1/Level 1 incidents are reported within 24 hours. 
• Organize and facilitate new client intakes when applicable. 
• Monitor the security of the entire facility implementing the surveillance system and rounds. 
• Ensure the safety of all residents and staff. 
• Document all residents, staff and visitors entering and exiting the building; complete census forms, report all incidents, and ensures all events are logged in the Facility Logbook. 
• Generate shift reports at the end of all shifts. 
• Generate and submit applicable paperwork to senior leadership and/or funding sources. 
• File all paperwork relating to shift coverage. 
• Oversees the process of client intake by RAs. 
• Completes intakes as needed. 
• Provide a professional greeting to all visitors and callers. 
• Generate and submit all incident reports, which include detailed information of the incident and names of the first responders (i.e. police, ambulance, fire department, ACS, political parties, news). 
• Ensure the lobby and front of the building is always cleared. 
• Prevent loitering in all areas within and surrounding the building. 
• Assist with fire drills/emergency evacuations. 
• Assist custodial and security staff with the maintenance of the facility when directed. 
• Distribute mail to staff and clients.
• Enforce the curfew regulation and facilitate room check and hourly rounds and disposal of trash. Implement all programmatic needs as necessary and outlined by the Director and Funding Sources. 
• Assists with conducting partial Intake Assessment and move outs as instructed by site leadership using Intake documents provided. 
• Provides emergency coverage where applicable, as needed. 
• Assists with holding staff meetings, supervisory and in-service training sessions. 
• Performs other duties as assigned by the RA Manager and/or Program Director. 

EDUCATION

• High school diploma or equivalent or the equivalent combination of education and experience. High School Diploma/ GED.

CERTIFICATIONS REQUIRED

• (F-02) NYC Fire Guard for Shelters (MUST be completed within the first month of hiring.) 

PREFERRED/ADDITIONAL CERTIFICATIONS

• NYS Security License, Eight and Sixteen Hour. NYC Fire Safety Coordinator (F24), First Aid and CPR Certificate. 

EXPERIENCE  

• 1 to 2 years of progressively responsible professional work experience in a social services agency required. Direct client/participant services preferred. 
• 1 to 2 years of supervisory experience. 
• Ability to multitask. 
• Excellent communication skills – written and verbal. 
• Leadership and conflict-management skills. 

SKILLS

• Computer literacy-skills in Microsoft Suite. 
• Good writing and communication skills. 
• Employee must be proficient in written and oral English; written and oral Spanish proficiency is preferred. 

Adheres to Housing Solutions of New York Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates.

Attendance and dependability; the employee can be depended on to report to work at the scheduled time and is seldom absent from work.

Employee can be depended upon to complete work in a timely, accurate and through manner and is conscientious about assignments.

Communication and Contact: the employee communicate both verbally and in writing with superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

Relationships with others; the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside Housing Solutions of New York.

The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Employee adheres to mission statement and guiding principals.

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel within the five boroughs of New York City using all modes of public transportation. 

Send your resume to [recruitment@hsofny.org] with the name of the position in the subject line.